If you find you have a failed collection:
A failed collection is where the carrier didn't collect your parcel on the required day.
We enjoy a 98% success rate of first time collection, but as with all carriers failed collections do occur, if in this instances please follow the simple steps below.
1, Please forward a copy of your order receipt, this is the receipt you received when you booked your parcel, this receipt will contain an order number.
2, Email receipt to:- info@mhdirectcouriers.co.uk where it would be rebooked for the next working day.
You can also contact us on 0871 288 7296 on the day of rebook,where we can provide reference numbers for your collection.
